Analyst II, IT Support Center

We're hiring a Onsite IT Support Engineer(IT Support Center Analyst II) who thrives on solving technical challenges and creating seamless customer experiences.

If you're passionate about helping people and love troubleshooting, this role offers the perfect blend of technical work and customer impact.

As the Onsite IT Support Engineer, you are responsible for supporting Schneider Electric workplace and infrastructure equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to.

What will you do?



* Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk


* Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one


* Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team


* Ownership of Local equipment and data


* Support of BU specifics such as R&D, GSC, FSE, CCC, Treasury with high level of services


* Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals


* Provide IT support based on TechStop model


* Provide physical on-site and/or remote support services for end users in remote locations


* Provide on-site support for any activities for server maintenance upgrades


* Provide L1 support for audio/ visual equipment


* Provide VIP support with high level of services


* Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users


* Perform and support hardware and software IMACDs, reinstallations, updates and downloads


* To be aligned with Employee Experience teams & strategy


* To be Digital Citizen model, business partner and IT role model


* Be a partner in change management adoption, new ways working and ATAWAD


* To be guarantor of Schneider Digital Strategy, policies, and rules

What qualifications will make you successful



* 3+ years end user support experience in different platforms


* Experienced with ITSM tools and VIP user's support


* Microsoft certified professional


* SCCM, AD, McAfee, MS Outlook, Office 365, Service Now


* Needs to be continually learning the latest platforms and technology tools


* Overall technical understanding of all IT platforms and services (e.g., networking, hardware, web development, app development, cloud computing, etc.)


* End User mindset oriented


* Excellent verbal and written communications skills.


* Excellent interpersonal skills


* Excellent research, analytical, and problem-solving skills

What's in it for me?


* Join a collaborative team that invests in your growth and technical development


* Build expertise through training programs, certifications, and han...