Emergency Planning and Response Manager

Emergency Planning and Response Manager

Department: Security and Safety Operations

Role Type: Individual Contributor

Why This Role Matters

This role strengthens Credit Human’s ability to protect people, maintain critical operations, and recover effectively when emergencies occur.

By advancing a consistent, compliant, and continuously improving business continuity program, it helps the organization remain resilient and ready to serve members through disruption

What You’ll Do


* Lead the enterprise Emergency Response and Business Continuity Program to ensure the organization is prepared for incidents, crises, and disasters


* Strengthen business continuity plans through annual reviews, documentation, testing, and updates across business units


* Guide leaders and subject matter experts in developing practical emergency plans, clear response criteria, and well-defined responder responsibilities


* Improve organizational readiness by designing, scheduling, and evaluating emergency management and recovery training for staff


* Drive continuous improvement by facilitating lessons-learned reviews, evaluating plan performance, and implementing recommended changes


* Maintain regulatory and organizational compliance through accurate records, management reporting, annual NCUA documentation, and program oversight


* Optimize program resources by evaluating cost-effectiveness and planning capital and annual budget requirements for emergency response systems, projects, and services

Why You’ll Love This Role


* Make an enterprise-wide impact by helping protect employees, members, and critical operations


* Shape a high-visibility resilience program with direct influence on organizational preparedness and recovery


* Partner across business units, emergency management teams, recovery teams, leaders, and subject matter experts


* Turn real-world lessons into meaningful improvements that strengthen future response


* Build expertise across business continuity, emergency management, regulatory readiness, training, and strategic planning

Experience:

    Required


* 3-7 years of proven, directly correlated experience


* 2-3 years of experience influencing others to action

    Preferred 


* Emergency lead role with a medium to large organization


* Financial organization experience

Skills & Knowledge:

    Required


* Good and Proven Decision-Making and Analytical Skills


* PC Skills (Excellent working knowledge of MS Windows, MS Office, Share Point)


* Software system administration skills


* Rudimentary experience in developing workflows (such as in Power Apps)


* Proven Influencer Skills


* Excellent listening, written and verbal communication skills

    Preferred 


* Robust software system administration skills


* Experience in use of NOGGIN

Education:

    Required


* Working towards a Bachelor’s degree

    Preferred
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