CUSTOMER SERVICE SPECIALIST LATAM

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Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

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We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
Professional

All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

Job Description:

Job Description

Overall purpose of job:

The customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation, and tracking of orders.

He/she handle chat and calls, collaborate in implementing process improvements, and support audits.

In addition, they contribute to solving complex problems, identify improvement opportunities, participate in projects and initiatives, and he/she will be an expert in specific customer service processes.

This role involves a multifaceted approach to customer support, problem-solving, and active involvement in process enhancement.

Essential duties and responsibilities:


* Manage interactions, queries, and requests from internal and external customers.


* Creation, processing and tracking of orders.


* Scheduling deliveries and appointments


* Chat and call attention.


* Analyze customer service data to identify trends and areas for improvement.


* Audit support


* Solve issues related to: Orders, account inquiries, Service issue & Dispute management, Returns, etc.


* Contribute to the resolution of more complex problems.


* Identification of improvement opportunities.


* Participation in projects and initiatives


* Champions in processes related to customer service.

Special requirements:


* Customer Relationship Management


* Returns or Recalls Processing


* End-to-End Process Understanding


* Customer or Channel Understanding


* Analytics & Problem Solving


* Compliance Orientation


* Environment Health & Safety


* Project Management

Other features of the job:


* Performance & Metrics


* Continuous Improvement


* Innovation


* Technology & Data Management

Job location:

The analyst will be in Bogota, Colombia

Job Requirements

Essential knowledge and skills:


* Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with...