Manager, Advanced Commercial Services

Job Description:

At Sparklight/Cable One and our family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Join the Advanced Commercial Services team as the Manager, Advanced Commercial Services.

In this role, you will be responsible for the leadership, operational performance, and continuous improvement of the Commercial Provisioning and Advanced Service Delivery organization.

This position oversees the successful implementation and activation of advanced commercial solutions, including Unified Communications, managed services, cloud services, voice, data, security, and emerging technology offerings.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success


* Lead, develop, and mentor the Commercial Provisioning team and related operational staff.


* Establish performance expectations, key performance indicators, and accountability measures aligned with company objectives.


* Foster a culture of customer service, collaboration, innovation, operational excellence, and continuous improvement.


* Oversee the end-to-end provisioning, activation, and implementation of advanced commercial services.


* Ensure timely and accurate delivery of Unified Communications, managed services, cloud solutions, voice, data, networking, security, and emerging service offerings.


* Develop and maintain service delivery standards, workflows, controls, documentation, and operational procedures.


* Monitor provisioning performance, order flow, service activation intervals, customer onboarding success, escalation resolution, and service quality metrics.


* Drive initiatives that improve service delivery efficiency, provisioning accuracy, scalability, quality, revenue enablement, and customer satisfaction.


* Collaborate with Sales, Product, Engineering, Operations, Project Management, Customer Success, and Technical Support to support delivery readiness and a seamless post-installation customer experience.


* Serve as an escalation point for complex customer implementations and service delivery challenges.


* Identify operational risks, recurring issues, and process improvement opportunities; implement mitigation strategies and corrective actions to protect customer experience and business continuity.


* Other duties and/or responsibilities not specifically set forth above may be assigned as needed.

Qualifications


* Bachelor's degree in Business Administration, Telecommunications, Information Technology, Engineering, or related field preferred; equivalent experience may be co...