Senior Product Specialist

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation.

Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

The Smart Maintenance and Repair Facility (SMRF) is a client demonstration and innovation facility in Wichita, KS supporting Digital Transformation business development for federal and commercial clients with Maintenance, Repair and Overhaul (MRO) operations.

The Senior Product Specialist will report to the SMRF Experience Design Lead and support the design and execution of successful client experiences.

The role will also work closely with the SMRF Development Team and The Smart Factory by the Deloitte Wichita team to support the continued development and refinement of daily operations for the SMRF immersive experience.

Work you'll do

As a Senior Product Specialist on the Supply Chain & Network Operations team, you will be responsible for:


* Creating and managing the Industry 4.0 Experience



* Continue previous work to develop a baseline experience knowledge base.

This includes working with Use Case teams that are developing technical & technological solutions, bringing their Use Case information together at such a level to enable detailed discussions and demonstrations of each Use Case when selected for a particular client experience and/or workshop.


* Design, plan and optimize the SMRF experience, including tours, workshops, and other activities showcasing the opportunities made possible using advanced digital and physical technologies, and to conceptualize ways in which guests can take advantage of those opportunities within their own organizations.


* Identify, select, and help deploy tools that promote a positive, memorable experience for in-person, engagement.


* Create experiences that help set a foundation for strong, lasting client relationships that help us get to the heart of what matters most to our clients / visitors.


* Establish policies and procedures to maintain safety for tour participants throughout the facility, including emergency procedures / action plans and incident reporting


* Conduct visitor-specific preparatory research, and engage with relevant stakeholders (internal and client) to gather information on the context, expectations, and goals of each visit


* Support the Experience design process, which includes a series of calls and offline correspondence with the host team to complete the Experience workbook


* Support the creation of the Experience workbook, which documents:



* Experience agenda


* Experience objectives


* Client background, SMRF journey, and current pa...