Talent & Community Manager

As part of our interview process and our commitment to building high-performing teams, we've partnered with The Culture Index Program to better understand work styles and team dynamics.

To support this process, we kindly ask you to complete a brief survey as part of the application process when submitting your profile.

It should take no more than 7 minutes, and there are no right or wrong answers.

We appreciate your participation and look forward to learning more about how you might fit within our team! Culture Index Survey: https://go.cultureindex.com/p/FgGvllBapS2d7tB Collectivus Holdings guides many of the most prestigious brands in the Collecting, Trading Card Game, and Hobby industries.

With a century's worth of collective experience in driving product and service innovation, high-end quality standards, and elevated customer experience, Collectivus brands are among the most recognized and loved throughout the world by the communities they serve.

Website: https://www.collectivusholdings.com Locations: Aarhus - Dallas - Delhi - Lisbon - Nashville - Worldwide Job Title: Talent and Community Manager Job Location: North America or EU Remote Purpose of the Role Build and sustain a vibrant, engaged global community of tabletop gaming and TCG enthusiasts who choose, complete, and remain connected to Merchant Guild's educational programs.

The ideal person for this role sits at the intersection of tabletop enthusiast and passionate community builder -- someone whose energy and enthusiasm naturally draw others in.

Key Responsibilities: Community Management Manage and moderate Merchant Guild's student community channels, including Discord and forums.

Establish community guidelines, tone, and norms that keep spaces welcoming, active, and on-brand.

Run day-to-day community operations: discussions, announcements, Q&A, and conflict de-escalation.

Monitor community health and step in early on issues that could affect engagement or retention.

Student Recruitment Own public-facing recruitment efforts, including social and community posting, to attract prospective students.

Lead outreach to tabletop and TCG communities, groups, and partners to build a pipeline of prospective students.

Develop and test recruitment campaigns and messaging in partnership with Marketing.

Track recruitment funnel performance and adjust outreach based on what's converting.

Student Retention & Engagement Design and run online community activities, events, and programming that keep students engaged.

Track engagement metrics (participation, activity, drop-off) and act on trends that signal disengagement.

Build touchpoints and rituals that increase completion and long-term community involvement.

Feedback Collection Collect student feedback through surveys, community listening, and direct conversation.

Synthesize feedback into clear themes and pain points and route it to the educational design team and other stakeholders.

Close the loop with the community on feedback received and chang...