YES Center Business Services Specialist - Tampa Metropolitan Area YMCA

Under the direction of the YMCA Engagement and Solutions Center (YES Center) Business Services Lead, the YES Center Business Services Specialist will be responsible for performing all business functions such as membership sales, cancels and adjustments, program registrations, collection of failed drafts, updating account information, database maintenance, reporting, and auditing.

The YES Center Business Services Specialist will support Family Centers and YES Center Call Center Specialists by performing business functions for the greatest member/program participant experience.

The YES Center will be open extended hours to support the Call Center and Family Centers.

Hours of operation may vary depending on need.

Hours of operation will include early mornings, evenings, weekends and holidays.

Ability to work shifts and hours is a necessity.

Critical areas of expertise include: Knowledge of computers and ability to learn software applications Excellent verbal, interpersonal and problem-solving skills Working well in team environment Highly organized and able to multi-task ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: YMCA Engagement and Solutions Business Services Center Performs business functions: Membership Sales, Cancels, Refunds, Adjustments (upgrades, downgrades) Program Registration, Cancels, Transfers, Refunds, Adjustments, Add-ons Billing Recurring draft management, Annual and Semi-annual membership, Corporate, Third-party, Grants Insurance Memberships, such as Silver Sneakers Registrations, Cancels, Maintain members and review monthly for accuracy Specialty Memberships, such as Group Homes, Foster Families and Veterans Sales, Cancels, Maintain members and review monthly for accuracy Account Management Proactively update expiring methods of payment, Update account information as requested, Review membership accounts for compliance Open Doors Process requests, Review paperwork for compliance, Proactively update expiring applications Reporting Provide failed draft report to Call Center, Provide expired credit card list to Call Center, Provide program rosters to Centers for youth sports, camp, BASE and aquatics Performs outbound calls to members and program participants to handle account updates, recovery of failed drafts or returned payments, updating and/or renewing Open Doors, and any other business function needed.

Efficiently produces queries and reports with accuracy, including those used to generate mailing information.

Performs business functions with accuracy and efficiency.

Adapts and quickly assimilates new and refreshed membership operating systems/applications as implemented within the YES Center.Reports membership, program, or process concerns, as well as unusual situations or unresolved issues to supervisor.Continually enhances knowledge of membership operating system and YMCA standards in order to achieve departmental success and professional growth.Provides excellent customer service and enhances the YMCA experience to guests, m...