Safety & Security Team Member

About JONES CENTER For 30 years, Jones Center has been a trusted community anchor for Northwest Arkansasa place where everyone can learn, play, and thrive together.

With 600,000 annual visitors and a mission to fuel community connections and cultivate spaces and experiences for all, we serve as a dynamic hub for education, recreation, arts, and nonprofit sustainability.

Through our Jones Community for Nonprofits campuses, we empower more than 100 mission-driven organizations, strengthening the social fabric of our region.

Job Summary The Safety & Security Team Member will promote a safe, secure, and welcoming campus environment where guests, tenants, staff, and community members of all backgrounds can come and enjoy our facilities.

Ensure that everyone is following proper safety procedures and protocols and identify and eliminate any hazards that may be present in the workplace.

This role is responsible for providing security detail outlined in the post orders and establishing working relationships with guests, local law enforcement, and fire departments.

This position will always perform job duties with a constant awareness of surroundings, noting all activity in the assigned area, maintaining a professional image, and consistently demonstrating excellent guest service.

This position will require flexibility with after-hours and weekend events and availability by personal cell phone and/or other similar communication devices as needed.

Main Responsibilities - Serve as a visible, approachable presence at entrances and throughout the facility, helping set a friendly and safe tone for everyone who walks in.

- Greet guests warmly, offer directions and wayfinding, and help visitors find programs, amenities, and staff.

- Lead with a hospitality-first mindset, treating courtesy and assistance as the primary tool, with security awareness woven in.

- Answer questions kindly and connect guests with the right department or team member when unable to help directly.

- Assist guests with everyday needs such as lost-and-found, locating a staff member, or an escort to their vehicle after hours.

- Support accessibility by assisting guests with mobility, sensory, or other needs so everyone can navigate the Center safely and comfortably.

- Help with crowd flow and guest guidance during events, programs, and peak times to keep the experience smooth and welcoming.

- Build positive, familiar relationships with members, program participants, and regular visitors to foster trust and a sense of community.

- Represent the Center professionally, acting as an ambassador of the organization and its mission to the public.

- Help reunite lost children with their parents or guardians in accordance with the Center's established child safety procedures.

- Be proactive in knowing all revisions to post orders and general information from the Center.

- Continuously monitor cameras or equipment as outlined in the post orders.

- Secures premises and personnel by patrolling propert...