Regional Field Brokerage Manager

Job Title:  Regional Field Brokerage Manager

Job Location: Doral, Florida

DHL Global Forwarding (DGF) is a global leader in air, ocean, and customs brokerage services, connecting businesses to markets worldwide.

With a strong focus on digitalization, customer-centric solutions, and compliance excellence, we are transforming how global trade flows.

The Regional Field Brokerage Manager is responsible for leading stakeholder engagement, operational alignment, and customer experience across customs brokerage operations within an assigned region.

This role serves as the primary liaison between field stations, customs brokerage operations, sales, customer service teams, and key customers to ensure consistent execution, service excellence, and regulatory compliance.

Success in this role requires exceptional relationship management, influence without authority, and the ability to align diverse stakeholders around customer-focused solutions and operational priorities.

The Regional Field Brokerage Manager acts as a trusted advisor and escalation point, driving collaboration across the DHL network to support business growth, customer retention, and operational excellence.

 Key Responsibilities:


* Build strong partnerships with Station Managers, Brokerage teams, Sales, Customer Service, and Compliance.


* Act as the main point of contact for regional escalations and customer concerns.


* Coordinate with field locations and processing centers to ensure smooth operations.


* Maintain strong relationships with key customers and participate in customer meetings and business reviews.


* Communicate operational updates, business changes, and improvement initiatives to stakeholders.


* Ensure customers receive excellent service and timely support.


* Lead resolution of complex service and operational issues.


* Work with customer-facing teams to improve customer satisfaction and retention.


* Partner with Sales to support growth opportunities and customer retention.


* Collaborate with Compliance and Operations teams to maintain service quality and regulatory compliance.


* Facilitate communication and alignment across multiple teams and locations.


* Monitor regional performance and customer service metrics.


* Identify and resolve operational challenges.


* Support process improvements and consistent execution of best practices.


* Coach and develop brokerage leaders and team members.


* Promote collaboration, accountability, and continuous improvement.


* Support employee engagement and talent development.

Qualification:


* Bachelor's degree preferred.


* 7+ years of experience in customs brokerage, logistics, freight forwarding, or a related field.


* Licensed Customs Broker preferred.


* Strong stakeholder management and relationship-building skills.


* Excellent communication and problem-solving abilities.


* Proven ability to influence and collaborate acro...