Infrastructure Business Analyst

We're hiring an IT Support Center Analyst who thrives on solving technical challenges and creating seamless customer experiences.

If you're passionate about helping people and love troubleshooting, this role offers the perfect blend of technical work and customer impact.

What will you do?


* Provide timely support by responding to customer inquiries and resolving technical issues efficiently


* Partner with technical teams to tackle complex problems and ensure comprehensive solutions


* Document customer interactions, solutions, and feedback to maintain accurate service records


* Spot opportunities to improve processes and enhance the overall quality of service delivery

What are the key skills we are looking for?


* Communication - intermediate level; clearly explaining technical solutions to diverse audiences


* Customer orientation - intermediate level; anticipating needs and delivering service that exceeds expectations


* Customer support - intermediate level; managing inquiries with empathy and efficiency


* Data analysis and interpretation - intermediate level; analyzing support trends to inform decisions


* Data reporting - intermediate level; documenting interactions and generating insights from support data


* Problem solving - intermediate level; diagnosing issues and applying logical troubleshooting methods


* Technical documentation - intermediate level; creating clear guides and knowledge base articles


* Troubleshooting - intermediate level; resolving hardware, software, and connectivity issues independently

What qualifications will make you successful?


* Strong resilience and adaptability when managing high-volume support requests


* A customer-first mindset with genuine care for delivering excellent service


* Ability to work independently while knowing when to collaborate or escalate


* Curiosity and initiative to learn new technologies and improve processes

What's in it for me?


* Join a collaborative team that invests in your growth and technical development


* Build expertise through training programs, certifications, and hands-on experience


* Make a visible impact on customer satisfaction and business operations


* Enjoy a role that balances technical challenges with meaningful customer interactions

Bring your troubleshooting talent and customer passion to a team that's ready to welcome you - apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you.

It's more than just pay and benefits-it's a meaningful investment in you.

It is designed to help you perform, grow, feel safe, and elevate your potential.

The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community.

At Schneider Electric, we're here for what matters most to you.

Discover more at our Career Page.



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