Air Freight Specialist

Join our dynamic Team at DHL Global Forwarding! We are looking for an Air Freight Export Specialist, within our Air Freight Export Department, at our Sydney Station Head Office.
 

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe.

We connect people and businesses securely and reliably, enabling global sustainable trade flows.

With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as “The logistics company for the world.”
 

Job Purpose:

The role will manage and oversee all shipment execution activities as the primary point of contact for customers, ensuring our service commitments are prioritised while fostering strong client relationships to identify upselling opportunities.

By optimising profitability through strategic routing, accurate invoicing, and effective dispute resolution, the role holder will maintain compliance with regulatory requirements and promptly address customer concerns, enhancing customer loyalty and trust.
 

Key Responsibilities


* To complete all shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport.


* To ensure that all relevant quality KPIs are met or overachieved on a consistent basis.


* To act as the first point of contact for customers regarding shipment information, exception / complaint management and claims.


* To manage shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes.


* To implement necessary regulatory compliance procedures relating to commodity and locations for shipments.


* To identify potential upselling opportunities and attend customer visits to promote customer growth and retention.


* To resolve issues in day-to-day delivery such as claims and disputes and implement best practices, focusing on increasing effectiveness and efficiency.


* To resolve supplier performance issues; proposing solutions to improve performance including enhancements to processes focusing on increasing effectiveness and efficiency.


* To update the transport management system (TMS) accurately for all responsible shipment milestones and on time.
 

Key accountabilities:


* To proactively oversee the customer shipments to ensure satisfaction at every touchpoint, fostering loyalty and driving repeat business.


* To minimise cost on every job file and maximise gross profit on every job file.


* To resolve issues with operational workflow and/or based on customer feedback, only escalatin...