Customer Loyalty Program Specialist FT

Loyalty Program Specialist Department: Sales Promotion Division Job Status: Full Time FLSA Status: Exempt Reports to: Sales Promotion Div.

Mgr.

Work Schedule: As Per Employee Handbook Positions Supervised: None POSITION OVERVIEW: The Loyalty Program Specialist is responsible for the daily operation, execution, and support of PPRM Hawaiis customer rewards program.

This role ensures offers are accurately configured and tested in the POS and loyalty systems, supports internal teams and vendors, and provides excellent customer service related to loyalty issues.

This position partners closely with Merchandising, Marketing, IT, Store Operations, and Executive Leadership to build and maintain a robust set of promotional offers that support the companys customer loyalty program.

Success in this role requires strong analytical, technical, and problem-solving skills, along with the ability to work collaboratively across departments.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities: Manage and maintain promotional offers in PPRM Hawaiis POS and loyalty systems (NCR Encor and Loyalty Pro) Test and validate loyalty offers to ensure accuracy and functionality Develop and document standardized procedures for loyalty program operations Analyze the performance and compliance of loyalty offers and promotions Troubleshoot technical and operational issues related to loyalty program execution Serve as a primary liaison between the loyalty program and internal teams, including Merchandising, Marketing, IT, Store Operations, and Executive Leadership Collaborate with marketing to create and provide single-use coupons and promotional codes for marketing materials Maintain positive relationships with loyalty program vendors and partners Provide direct customer support by resolving loyalty-related inquiries via phone and email, including points adjustments and account troubleshooting Build and maintain advanced Excel skills for analysis, reporting, and data management Occasional after-hours support as required to correct any promotional issues that may occur at retail locations Other related duties as required Education: Bachelors degree in Marketing, Business, Information Systems, or a related field preferred.

Relevant experience may be considered in place of formal education.

Experience: 2-4 years of relevant experience in retail, marketing operations, customer loyalty programs, or POS system management Experience working with POS or customer loyalty systems (e.g., NCR Encor, NCR LoyaltyPro) is highly preferred Experience in a cross-functional role, collaborating with departments such as Marketing, IT, Merchandising, or Operations Prior experience in customer service or support roles is a plus, especially handling ...