HR Operations Team Leader​

HR Operations Team Leader​

Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®.

At Kimberly-Clark, it’s all here for you - innovation, growth, and the chance to make a real impact.

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes people and teams who care about making a difference.

Here, you’ll bring your HR operations leadership, judgment, and customer focus to lead a team delivering critical cross-entity HR services.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

About You

In this professional role, based in Pune, you’ll lead the HR Operations Coordinator  team and be accountable for the end-to-end implementation and consistent execution of mapped cross-entity HR processes.

You will ensure coordinators understand the process, systems, decision rules, and service expectations required to manage requests accurately and efficiently.

You will oversee case dispatch and workload allocation, monitor service levels, manage escalations, coach the team, and maintain strong governance and audit readiness.

Strong leadership, sound judgment, confidentiality, analytical thinking, and a customer service mindset are critical to success in this role.

Job responsibilities include:


* Own the implementation and end-to-end execution of mapped cross-entity HR processes in line with agreed design and governance.


* Ensure every coordinator understands the relevant processes, systems, decision rules, roles, and scope; onboard, upskill, and continuously coach the team.


* Assign and dispatch incoming cases to coordinators in ServiceNow, balancing workload and priority as team capability and volume evolve.


* Manage day-to-day operations including capacity planning, queue management, shift and holiday coverage, and backlog control.


* Monitor case volumes, turnaround times, quality, and service levels; report performance and act on trends before they become issues.


* Serve as the single escalation point for cross-organization managers, HR Operations, Centers of Excellence, and HR Business Partner teams.


* Resolve or route complex and non-standard cases, engage process owners when required, and communicate clear outcomes to stakeholders.


* Conduct quality reviews, provide regular feedback and development plans, recognize strong performance, and address performance gaps promptly.


* Ensure delegated-authority transactions are properly authorized, accurately documented, compliant, and audit-ready.


* Safeguard sensitive and confidential employee information and ensure data privacy obligations are met across both companies.


* Identify recurring process gaps, operational risks, and system limitations, and partner with process owners o...