IT Support Specialist

Job Title: Information Technology Support Specialist Department: Corporate Reports To: Controller Classification: Exempt Position Summary: The Information Technology Support Specialist will offer technical support to corporate and onsite teams, including both OS and hardware systems.

This is an in-office (NON-remote) role with up to 50% travel to Company portfolio based on project needs.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties: · - Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, mobile devices, and basic network connectivity problems- Utilize remote access systems when necessary to troubleshoot with on-site users- Provide technical support to our onsite teams for various aspects, including telephone systems (both VoIP and analog), internet access, alarm systems, access management systems, etc.

via phone calls, emails, online chats, and in-person site visits as needed- Explain technical solutions in easy-to understand language - Document and track support requests, resolutions, and system configurations- Install, configure, and maintain operating systems, applications, and software updates - Monitor virus protection and security threats across the portfolio to proactively identify and respond to potential cybersecurity risks and incidents- Improve system performance by identifying risks and implementing necessary changes- Act as a liaison between our operations teams and service providers as needed- Develop and maintain documentation in order to improve client support references for common applications and tools- Complete ongoing auditing of IT systems across portfolio to protect the Company and its assets to ensure compliance with company standards, security protocols, and best practices- Complete audits and assessments of IT systems, equipment, and hardware during due diligence process and at takeover of new asset acquisitions to ensure compliance with company standards, security protocols, and best practices- Ensure access management (including keyless entry, fobs, alarms, etc.) and video monitoring systems are fully functioning at takeover of new asset acquisitions and for ongoing portfolio needs- Implement and maintain inventory of all IT hardware, equipment, systems, contracts, and vendors across the Company and assist in determining upgrade viability versus replacement needs- Visit properties throughout the Company portfolio to complete projects as needed- Perform other reasonable duties as assigned by the Controller Competencies: To perform the job successfully, an individual should demonstrate the following: Use of Technology - Seeks new technologies to improve current operations.

Maintain up-to-date knowledge of relevant technologi...