Loan Servicing Insurance & Escrow Manager - Commercial Real Estate, Agency & Institutional Capital L

Bring your expertise to JPMorganChase.

As part of Agency & Institutional Capital (AIC) Loan Servicing and Asset Management, you are at the center of keeping JPMorganChase strong and resilient.

You help the firm grow its business in a responsible way by anticipating new and emerging risks and using expert judgment to solve real-world challenges that impact our company, customers, and communities.

Our culture in Loan Servicing and Asset Management is focused on thinking differently, challenging the status quo, and striving to be best-in-class.

As an Agency Insurance & Escrow Manager in Agency & Institutional Capital Loan Servicing and Asset Management, you will lead and equip a team responsible for ongoing Fannie Mae and Freddie Mac multifamily insurance compliance, real estate tax administration, escrow account oversight, and exception resolution.

You will establish clear expectations, provide subject matter coaching, maintain training and coverage plans, and ensure employees have the procedures, tools, and context needed to make sound decisions and deliver consistent results.

The role serves as an escalation point for complex or high-risk insurance, tax, and escrow matters.

You will oversee vendor performance, insurance waiver and tax variance processing, non-escrow tax monitoring, manual escrow analysis, and resolution of issues that may affect collateral value, lien priority, investor compliance, or the borrower experience.

You will reinforce a strong control environment through documented procedures, quality reviews, audit-ready evidence, workload management, and continuous process improvement.
Job Responsibilities


* Manage, coach, and develop Insurance and Escrow Associates, including onboarding, role-based training plans, cross-training, workload coverage, regular feedback, and ongoing subject matter development.


* Equip team members with current procedures, job aids, escalation standards, investor requirements, and practical guidance needed to independently resolve routine matters and appropriately escalate complex issues.


* Own capacity planning and workload allocation across insurance renewals, tax administration, non-escrow monitoring, escrow analysis exceptions, borrower inquiries, and peak processing periods.


* Establish and reinforce quality standards, review practices, approval authorities, and escalation protocols to improve accuracy, timeliness, consistency, and control execution.


* Serve as the management escalation point for complex insurance, tax, and escrow matters involving borrowers, insurance agents, taxing authorities, vendors, Asset Managers, Risk, and internal servicing partners.


* Maintain a strong control environment by ensuring procedures and desk instructions are current; reviews and approvals are evidenced; records are complete; and activities remain audit-ready.


* Monitor key deliverables, aging items, recurring defects, and emerging risks; provide concise management reporting...