Field Service Engineer - HW - Washington D.C.

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Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
The Field Service Engineer (FSE) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers' equipment operates efficiently at all times.

The Hardware FSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines.

Each FSE operates in a designated field service territory and represents VMS.

This requires a high level of professional communication with their team, customers, management, sales, and other technical support.


* Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.


* Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.


* Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.


* Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSE levels.


* Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.


* Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.

Minimum Required Skills and Knowledge:


* Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.


* Uses acquired job skills and company policies to complete assigned tasks.


* Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.


* Sound knowledge of and professional technical experience with micro-computers/PC based systems


* Sound computer usage and debugging skills.

Ability to identify and repair routine software and delivery system network problems.


* Identify and resolve simple imaging system defects.


* Performs routine maintenance, including major ...