On call Special Events Liaison

About Us

At the Pittsburgh Marriott City Center, we don't just offer exceptional hospitality - we offer exceptional careers.

Located in the heart of the city, just steps from Acrisure Stadium and across from PPG Paints Arena, our hotel blends modern style with authentic Pittsburgh charm.

What truly sets us apart is our people.

We believe that our success begins with an engaged and empowered team.

That's why we're committed to providing a supportive, inclusive, and dynamic workplace where every associate can grow and thrive.

With comprehensive benefits and a culture rooted in respect and belonging, the Pittsburgh Marriott City Center is more than just a place to work - it's a place to build your future.

Discover how far your potential can take you.

Join us today.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Serves as a dedicated point of contact for assigned groups, events, and special functions.

This role focuses on building strong relationships with key contacts, including event planners, dietitians, coaches, and group representatives, while ensuring their needs and expectations are communicated throughout the hotel.

The Event Services Liaison works closely with Banquets, Culinary, Sales, and other departments to anticipate needs, coordinate special requests, and provide a personalized and seamless experience from arrival through the completion of the event.

This is an on-call position, scheduled based on group needs, special events, and hotel business levels.

Hours are not guaranteed and may include evenings, weekends, and holidays.

Essential Duties & Responsibilities


* Serve as the primary on-site liaison and trusted point of contact for assigned groups, banquet functions, and special events.


* Develop and maintain positive working relationships with client contacts, event planners, dietitians, coaches, group representatives, and other key contacts throughout their event or stay.


* Take the time to understand each group's specific needs, preferences, schedules, and expectations to help provide a personalized experience.


* Maintain regular communication with key contacts before and during events, checking in proactively rather than waiting for a concern or request.


* Pay particular attention to dietary requirements, allergies, special meal requests, timing, and other group-specific needs, working closely with the client or dietitian and Culinary team to ensure expectations are clearl...