Customer Service Representative Dispatch - Salt Lake City, UT

Job ID: 529021

Staker Parson Companies, a CRH company, is a member of the CRH West Division; Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.

We strive to be the preferred source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.

We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

Position Overview

This is a skilled position involving the support of operations personnel in safely providing materials.

Key Responsibilities (Essential Duties and Functions)



* Respond to customer inquiries through telephone, text message, and email channels.


* Build aggregate material orders.


* Create scale tickets for hauled material.


* Enter data into database programs


* Any other duties as specified per supervisor.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education/Experience


* High school diploma or general education degree (GED) required or equivalent combination of education and experience.

Work Requirements


* 1-2 years related field experience is preferred.

Knowledge/Skill Requirements


* Proficient in Microsoft Office, Excel, Word and Outlook.


* Ability to operate office equipment, including but not limited to: computers, copiers, printers, and scanners.


* Ability to get along well with a diverse staff of employees.


* Ability to thrive in a fast-paced and ever-changing environment.


* Ability to fluently speak and write the English language.


* Ability to work independently without constant supervision.


* Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write correspondence.

Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.


* Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions, and decimals.


* Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.


* To perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software.

Key Competencies


* Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.


* Teamwork - Contributes to building a positive team spirit.


* Judgment - Exhibits sound and accurate judgment.


* Planning/Organizing - Uses time efficiently.


* Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.


* Safety and Security - Observes safety and security procedures; Determines appropriate action beyond...