Front Desk Agent-Trumbull Marriott Shelton

Position Summary: Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.

Secure payment; verify and adjust billing.

Activate and file room keys.

Process all guest requests and relay messages.

Print contingency lists to have a record of all guests in case of emergency.

Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.

Follow up on any outstanding requests or problems from the previous day and are resolved.

Run and review daily reports/logs.

Complete designated cashier and closing reports in the computer system.

Accept and record wake-up call requests and deliver to appropriate department.

Count bank at beginning and end of shift; secure bank.

Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.

Notify Loss Prevention/Security of any guest reports of theft.

Core Competencies Assist guests efficiently, courteously, and professionally at all times Maintain a high level of service and hospitality standards Promptly address guest concerns and ensure satisfaction in a timely manner Post guest charges, collect payments, and follow cash handling procedures Handle guest mail and messages with respect to privacy and professionalism Stay knowledgeable about the hotel brand, travel programs, and special offers Communicate guest feedback effectively to departments and management Respond quickly to calls, lobby visitors, and team members needing assistance Maintain full knowledge of hotel safety and emergency procedures