Digital Buildings Offer Success, Process owner and Performance leader, Connected Services Hub

A key member of the Connected Services Excellence team responsible for accelerating the integration, adoption and growth of Digital Buildings Connected Services within the CSH ecosystem, locally and globally.

The role ensure that Buildings Services are embedded within the CSH operating model and drives global performance, scalability and business outcomes.

Lead the CSH readiness and transformation roadmap for Digital services offers such a Ecostruxure Foresight, embedding Buildings Connected Services in a scalable, multi-module service model across Buildings, Power and Energy.

Primary Mission
Define, deploy and continuously improve the framework that enables Digital Buildings Connected Services to be successfully designed, built, scaled, measured and optimized within the CSH business model.

Drive the CSH operating-model transformation required for consistent, scalable and cost-effective Buildings and Ecostruxure Foresight delivery across Buildings, Power and Energy.
Key ResponsibilitiesOperating Model design, governance and deployment
Define the best approach to strengthen Digital Buildings Connected Services into the CSH operating model at local and global levels.

Establish governance, processes, roles and ways of working that support sustainable growth and operational excellence.


* Define how Buildings Services integrate into the broader Foresight operating model, including interfaces with Power, Energy, global and local CSH, countries, technical support and field service.



* Establish the End-to-end execution including CSH model, including accountability, handoffs, escalation paths, governance, service levels and customer-experience standards.

Offer Success & Performance
Analyse new offers coming from rom line of business and prepare for their readiness from a CSH perspective.

Contributes to countries offer launches, attend launch gates, secure deployment success and business performance of Buildings Connected Services.

Establish KPIs, performance reviews and continuous improvement mechanisms that deliver measurable outcomes in the run phase

Own CSH execution processes for agents, build success books and drives continuous improvement actions to drive the cost to serve down.

Country Engagement & Local CSH Collaboration
Act as the primary interface to build strong partnerships with Global, local CSH and countries Buildings organization, understand local needs, support deployment, capture feedback and ensure global standards translate into successful local execution.

Defines the operating model and resource planning to execute optimally.


* Map Local execution capabilities embedded in Buildings country organizations and, with local Buildings leadership and global CSH, articulate their teams, roles and ways of working into the broader CSH operating model and service offers with a clear RACI .



* Define interfaces, governance, role boundaries, competencies, knowledge practices and performance expectations that align Lo...