Support Associate IT Services

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Enterprise Operations Xcellence (EOX).

We are curious and life-long learners focused on technology and innovation.

Work you'll do

The Support Associate IT Services is responsible for performing all aspects of hardware deployments, including equipment configuration, imaging, and quality assurance.

Key areas of responsibility include maintaining client images for laptop deployment, performing QA checklists on all equipment, meeting deployment timelines, troubleshooting problems, tracking and accounting for all assets, maintaining up-to-date documentation on lab processes, and making process improvement suggestions to lab leadership.

This is an in-office role which works 100% onsite (five days a week) at our Lake Mary, FL Deloitte location.

Responsibilities:


* Assist in deploying laptops throughout the organization; configure settings on Windows and Apple laptops.

Performs quality assurance and compliance checks on all devices and equipment prior to deployment.


* Identifies and troubleshoots hardware and software issues.


* Assist with providing offices with laptops for large training programs, special projects, and regional load balancing inventory.

Must work with offices throughout the nation to coordinate shipping of assets and to ensure assets are delivered within the specified time to meet the office requirements.

Assist with preparation of laptops for end-of-life disposal and assist with coordination of disposal.


* Receives shipments and performs check-in of items verifying accuracy of orders and reconciles to purchase orders.

Compare supplier's packing slip with purchase orders and receipt for accuracy.

Conducts research on orders, provides status to management, and assists with reconciliation of purchase orders.


* Assist the ITAM senior, lead, and regional asset manager to ensure equipment availability for deployments.

Always maintains deployment lab organization including tracking and accounting for all assets.


* Assist with the preparation of disposition of assets from other regions.

Must communicate with Local Asset Coordinators, EOX Site Managers, Regional Asset Managers, and national teams.


* Assist with the movement of laptops in and out of the repair department and the preparation of status reports for review of meeting SLAs.


* Create and provide reports to supervisors and other team members that detail the status of workstation deployments and the location of organizational assets.


* Responsible for submitting OneProcess and ServiceNow documentation and updates as deployment practices evolve.


* Using Active Directory to manage accounts, profiles, and policies.


* Provide support to the Technology team as needed.

Must be able to work with minimum...