Service Delivery Manager

1.

Coach, mentor and lead a high performance, empowered and innovative culture.

Recruit, engage, develop and retain the right people.

2.

Ensure personal development is regularly reviewed and that learning and development needs are effectively addressed.

Skilfully utilise observation, coaching and mentoring to optimise performance, quality, compliance, behaviours, professional standards and disability expertise with your team

3.

Build strong relationships with external organisations (referral partners, employers' funders, public bodies, contractors etc) to foster and maintain new relationships and opportunities for referral generation and employment opportunities

4.

Ensure contract compliance is fully achieved in line with SEQF & IPS Fidelity

5.

Carry out regular resource & succession planning to optimise resource capability, flexibility and capacity that fully meets changing customer and business requirements.

Maximise the retention of talent and maintain professional standards of service

Qualifications & Experience

• Significant proven experience of effective leadership and management in a performance driven environment.

• Demonstrate experience of working in a role where, sales, promotional or influencing skills are required

• Able to understand and manage profit and loss, cost control and budgeting

• Track record in the delivery of high-quality services

• Demonstrable experience in developing people, coaching, mentoring and facilitating the embedding of new learning so it has a positive impact on performance

• Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.

• Demonstrable negotiating skills that promote commitment and action.

• Able to plan and organise people, and carry out effective resource and succession planning

• Self-starter, able to prioritise and problem solve with minimal support

• Work in a flexible and autonomous manner; being visionary, promoting improvements and sharing best practice that supports business efficiency

Desirable

• Experience of delivering against a Quality Assurance Framework within IPS or SEQF

• Experience delivering fidelity reviews and influencing service improvements

• Experience working in employment services,

vocational rehabilitation, mental health, or a related field.

Individual Competencies

• Knowledge of the local labour market and existing relationships with key stakeholders - promote Maximus UK within the local market

• Excellent development, presentation and communication skills with the ability to adapt to a wide range of communication and learning styles.

• Strong leader able to deputise for Operations Manager in business wide activity and projects

• Strong problem-solving skills to address challenges faced by clients, staff, or the programme.

• Advocates for equality, diversity, and inclusion in the workplace and the wider community.

• Actively works to r...