Application Support Analyst (bureau Of Technology) Seiu 73

Cook County Offices

Under The President

Administrative Hearings

Auditor

Bureau of Administration

Bureau of Economic Development

Bureau of Finance

Bureau of Human Resources

Bureau of Technology

Facilities

Office of the President

Job Summary

Performs application management and support activities independently or as a member of a team.

Provides hands-on Tier II or Level 2 application user support for enterprise software systems.

Works with cross-functional teams to test and implement software application fixes, upgrades and patches in the appropriate technology environments.

Employs industry-standard processes in the administration of enterprise applications including the configuration, testing and implementation of software applications to meet business requirements.

Communicates and collaborates with internal and external stakeholders regarding assigned responsibilities, projects, and initiatives.

Minimum Qualifications

• Graduation from an accredited college or university with a Bachelor's Degree and

• Two (2) years of experience in administration and support of Enterprise Applications, including Time and Attendance, Issue Tracking, or Document Management is required .

Preferred Qualifications

• Graduation from an accredited college or university with a Bachelor's Degree in Mathematics, Engineering, Computer Science, Information Technology, Information Systems, Management Information Systems (MIS) or Business Information Systems is preferred .

• Experience implementing new applications and solutions using Microsoft Power Platform is preferred .

• Experience providing support for enterprise-wide software is preferred .

Candidates who are contacted will be required to produce original required documents (e.g., current driver's license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee).

Candidates will be notified of how to submit required documents.



*Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.

Knowledge, Skills and Abilities

• Knowledge of Structured Query Language (SQL) and the ability to write SQL queries.

• Skills in configuring, administering, and supporting software systems.

• Ability to follow Software Development Methodologies.

• Ability to multi-task, manage daily operational tasks and project related

• Proficiency in Microsoft Office Suite.

• Ability to address and resolve moderately complex to difficult work problems.

• Ability to rapidly master new software and operate in different platforms as required.

• Ability to establish effective working relationships with users, departme...