Asst Front Office Mgr - OEM

About Us

The newly reimagined and remodeled Westchester Marriott Hotel is located in historic Tarrytown, New York.

Our 444 room hotel is nestled in the heart of the Hudson Valley and easily accessible for our associates; with a bus stop located directly across the street and ample complimentary parking dedicated to our associates.

Come and join our amazing, talented, and dedicated "family," as we like to call it.

When you join the family, you also get the benefit of our Loves Culture.

HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, PTO programs, associate appreciation and recognition events and career opportunities located both locally and throughout the country.

Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement (401k) plans to travel perks, product and service discounts, free meals and much more.

We take care of our guests, our community and each other because as an associate of the Westchester Marriott, YOU are the difference.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Compensation
Salary Range: $60,000.00 - $65,000.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities

Westchester Marriott

670 White Plains Road, Tarrytown NY 10591


* Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.


* Implement company and franchise programs.


* Prepare forecasts and reports and assist in the development of the Rooms Division budget.


* Monitor and maintain the front office systems and equipment to ensure their optimum performance.


* Track guest satisfaction surveys and maximize usage of the guest response tracking system.


* Provide training for entry level associates and supervisors.


* Develop and implement controls for expense management.


* Utilize labor management tools to schedule and control labor costs.


* Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropr...