Regional Director of Operations

Description

JOB SUMMARY:

The Regional Operations Director directly supervises and coordinates activities of multiple assigned practices and supports Practice Managers in managing day-to-day operations.

Responsible for profit & loss and overall success of the assigned practices in the local market.

This support is crucial to the delivery of the company's mission of helping children achieve a lifetime of great oral health.

EDUCATION/CREDENTIALS/EXPERIENCE:


* Bachelor's degree in healthcare or related field, Master's degree preferred


* 5+ years of experience in healthcare operations management


* Multi-site management experience, required

JOB-RELATED SKILLS/COMPETENCIES:


* Understanding of all policies and procedures pertaining to dental/orthodontic operations, revenue cycle, marketing and any administrative functions.


* Excellent verbal and written communication skills.


* Exceptional customer service and communication skills.


* Excellent interpersonal and leadership skills.


* Ability to work with diverse groups of individuals.


* Excellent follow-up skills, interpersonal skills, strong analytical and problem solving abilities.


* Strong group presentation skills.


* Basic understanding of financial statements.


* Ability to travel to assigned dental/orthodontic offices.

MAJOR DUTIES AND RESPONSIBILITIES:


* Implements and ensures ongoing compliance with all operational policies, procedures, and training programs, in all assigned dental/orthodontic offices.


* Responsible for operational and financial performance of all assigned dental/orthodontic offices, as defined in the budgetary process.


* Responsible for high level oversight of all assigned facilities related projects, included but not limited to, office relocations, remodels, de novo set-up etc.


* Responsible for oversight of new affiliations within the assigned region.


* Reviews and analyzes operating statements on a monthly basis to ensure dental/orthodontic office objectives are met.


* Reviews dental/orthodontic offices operating systems and available operational reports to ensure ongoing process improvement.


* Provides support to Practice Managers and support staff for compliance with regulations, in accordance current company and/or other regulatory requirements.


* Monitors, evaluates and recommends changes to policies and procedures to enhance service.


* Supports Clinical Director to identify and resolve problems with service to customers.


* Assists Operations in preparing and maintaining annual budgets for assigned practices.


* Coordinates involvement of dental/orthodontic leadership teams in the budget process in conjunction with other market leadership team members.


* Monitors marketplace trends and gathers competitive information, in conjunction with marketing leadership.


* Facilitates the implementation of and ensures adherence to all corporate policies, pro...