Technology Support

Join Us at 55ip & Help the Wealth Management Industry Move Forward
Working at 55ip, a separately branded subsidiary of J.P.

Morgan, means standing at the intersection of finance and technology-and at the cutting-edge of wealth and asset management.
Application Support Analyst (602) provides L2 production support for business-critical applications, focusing on incident triage and resolution, monitoring and alert handling, root-cause analysis, and support for releases/changes.

The role partners with engineering and business teams to maintain application availability, meet SLAs, and drive operational improvements through documentation, automation, and problem management

Responsibilities and Deliverables:


* Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects by yourself


* Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering


* Support the application systems and the technologies associated with the daily operations of the business, in a timely manner, ensuring a reliable and scalable production environment.


* Responsible & accountable for triaging and escalating production issue causing outages.


* Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code


* Create and maintain runbooks, SOPs, and knowledge articles; document known errors/workarounds.


* Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis.


* Automate repetitive tasks, and enhance reliability.


* Ability to work in a large, collaborative team and demonstrates the willingness to vocalize ideas with peers and managers


* Understanding of how to prioritize and adjust work plans to adapt to changes in assigned responsibilities and projects


* Adhere to processes, company policies, required to deliver high quality services to clients & partners.

Base Pay/Salary
Boston,MA $114,000.00 - $155,000.00 / year