Product Portfolio Operations Director, CCB Finance Product & Transformation

Job Description:
Bring your leadership, operating rigor, and strategic execution skills to a high-impact role that helps shape how finance products deliver outcomes at scale.

You will work closely with senior leaders to align priorities, accelerate delivery, and strengthen the operating cadence across a complex, matrixed environment.

As a Product Portfolio Operations Director at JPMorganChase within Consumer & Community Banking Finance Product and Transformation, you will lead portfolio operations and strategic execution across multiple finance product areas and partner portfolios.

You will enable clear decision-making, executive-ready communications, and measurable progress against enterprise priorities, while helping leaders drive change management and organizational effectiveness.

You will also support talent and engagement outcomes for a product organization, ensuring teams stay focused on what matters most.

Job responsibilities


* Serve as chief of staff to the head of product, driving executive action tracking, meeting preparation, decision follow-through, and leadership communications


* Coordinate cross-product initiatives, aligning plans, roadmaps, metrics, and best practices with finance and partner leadership teams


* Produce executive-ready updates and materials that clearly communicate progress, trade-offs, risks, and decisions needed


* Drive portfolio prioritization and investment trade-off discussions, articulating options and expected benefits in a clear, outcomes-focused way


* Lead change management coordination across product, technology, data, design, and key partner functions to improve execution and adoption


* Shape enablement strategies for new tools and ways of working for a large finance employee population, focusing on adoption and measurable impact


* Operate as a front door and triage point for forecasting transformation work, ensuring clear intake, alignment, and delivery coordination


* Track and report productivity outcomes, translating improvements into insights that inform reinvestment and resourcing decisions


* Benchmark portfolio operations against leading product organizations and apply improvements to portfolio cadence, governance, and reporting


* Lead, coach, and develop a small team responsible for portfolio management, metrics, and reporting, setting high standards for quality and execution

Required qualifications, capabilities, and skills


* Formal training or certification on product portfolio operations concepts and 10+ years applied experience


* Three years of experience leading and developing teams, including setting priorities, coaching, and driving accountability


* Demonstrated ability to execute cross-portfolio initiatives in complex, matrixed organizations with multiple senior stakeholders


* Proven track record delivering strategic initiatives within finance, data, or product management environments


* Advanced stakeholder man...