Insurance Svc Analyst

Provide global, follow-the-sun operational support for US real estate-secured commercial lending by ordering, tracking, and quality-checking flood zone determinations.

You will serve as the US-based Subject Matter Expert (SME) for overseas teams, helping them navigate complex loan structures, property types, and high-profile clients.

You will bring a strong operational mindset, practical problem-solving, and the ability to explain requirements in plain language to ensure consistent, compliant execution and strong time zone continuity.

If you enjoy detail-driven execution and supporting time-sensitive transactions, this role offers high impact and strong visibility.

Job summary
As a Flood Determination Specialist in WLS Insurance Originations, you will provide follow-the-sun operational support by ordering, tracking, and quality-checking flood zone determinations supporting Commercial Real Estate lending.

You will help global partners navigate complex collateral packages and deliver consistent execution through disciplined controls and clear handoffs.

Job responsibilities


* Order initial flood determinations for United States commercial real estate collateral through approved vendors and systems for lending events (such as originations, renewals, extensions, modifications, assumptions, collateral substitutions, and restructurings).


* Evaluate when reuse of an existing flood determination is permitted and document the rationale.


* Track cases end-to-end with timely follow-ups, status accuracy, and audit-ready evidence capture.


* Review returned determinations for completeness and obvious mismatches (for example, address integrity, property identifiers, determination dates, and map references) and drive corrections when needed.


* Coordinate structured global handoffs to provide follow-the-sun coverage and minimize time zone delays on urgent transactions.


* Serve as a subject matter escalation point for global partners on FEMA/flood workflow questions related to United States properties, including unusual collateral structures and complex property profiles.


* Provide quick-turn guidance on required information for compliance and strategic progress.


* Explain missing information and compliance needs in plain language, including what is needed, why it is needed, and what happens next.


* Draft and maintain templates for common commercial scenarios (such as multi-parcel collateral, phased projects, condominiums, mixed-use properties, and construction-to-permanent financing).


* Partner with Flood Compliance, Risk & Controls, and Operations leadership to manage exceptions or disputes, documenting outcomes and approvals as required.


* Identify and validate critical intake information to support accurate determinations (such as standardized addresses, parcel identifiers, and multi-property naming conventions).

Required qualifications, capabilities and skills


* Minimum of 2 years of experience ...