Individual Assistance Director

What We're Looking For:

Job Summary

The Individual Assistance (IA) Director provides senior-level leadership, technical expertise, and program oversight for disaster response and recovery programs supporting State, Local, Tribal, and Territorial (SLTT) government clients and disaster-affected communities.

The Director is responsible for leading Individual Assistance engagements, managing project teams, advising clients on program strategy, and overseeing the successful delivery of survivor-focused disaster assistance programs.

The IA Director serves as a senior advisor on FEMA Individual Assistance programs, disaster survivor services, housing and human services programs, disaster case management, and related recovery initiatives.

This position provides strategic leadership throughout the disaster response and recovery lifecycle while ensuring programs are effectively staffed, managed, and delivered in accordance with client objectives and applicable requirements.

The position requires extensive disaster recovery and Individual Assistance experience, demonstrated success managing staff and complex programs, and exceptional leadership, communication, and relationship management skills.

What You'll Do:

Essential Duties & Responsibilities


* Provide strategic leadership and oversight for Individual Assistance programs and disaster survivor support programs.


* Serve as a senior advisor to SLTT clients regarding Individual Assistance programs, policies, operational strategies, and recovery needs.


* Lead and manage IA project teams, including program managers, supervisors, case management personnel, housing specialists, technical staff, and other project resources.


* Establish project priorities, staffing requirements, performance expectations, operational procedures, and delivery standards.


* Provide leadership and technical guidance related to FEMA Individual Assistance programs and other survivor services, housing assistance, disaster case management, unmet needs, and community resources.


* Assist clients with developing and implementing scalable recovery programs following hurricanes, floods, wildfires, severe storms, and other disaster events.


* Develop operational strategies, staffing models, workflows, policies, procedures, and performance measures for IA programs.


* Monitor program performance, staffing levels, service delivery, schedules, budgets, deliverables, and contractual requirements.


* Identify program risks, operational challenges, service gaps, and emerging survivor needs and develop mitigation strategies.


* Coordinate with FEMA, state emergency management agencies, local governments, tribal and territorial governments, voluntary organizations, community partners, and other stakeholders.


* Develop and maintain effective relationships with senior client leadership and government officials.


* Ensure compliance with program requirements, client policies, privacy standard...