ConvergeMOBILITY - Product Strategy & Management Lead, Seamless CX (Senior Consultant) - Innovation_

The Team

Converge Mobility is Deloitte's product engine and storefront for the Auto & Mobility industry, connecting Auto Industry Advantage priorities to the firm's broader Products+ growth strategy.

The Converge Mobility portfolio spans a growing suite of IA-aligned products that leverage proprietary data, AI-native decision intelligence, and reusable Converge capabilities to deliver client value.

The team works on products across the maturity curve, from early-stage exploration and demo (V0) through accelerator (V1) to scale (V2), but its primary focus is on building mature, licensable, ARR-driving product businesses that can be sold and scaled with minimal customization across auto OEM, dealer, and mobility clients.

Ultimately, Converge Mobility brings together the depth of Deloitte's auto-sector expertise and world-class product management / engineering to create a sustainable, profitable product business.

Within Converge Mobility, Seamless CX is one of the portfolio's priority pillars, encompassing products across Commerce, Aftersales, and Remarketing - designed to help auto OEMs, dealers, and mobility providers understand, retain, and grow value from their end customers.

Position Summary

Are you passionate about turning ideas into scalable, profitable product businesses? As the Product Strategy & Management Lead for Seamless CX within Converge Mobility, you'll own both the vision and the day-to-day execution for a portfolio of AI-native products (ex.

Residual Value Management, Aftersales Service Intelligence, Customer Segmentation, Mobility Subscription Solution, and Signals/Customer & Marketing) that drive recurring, licensable revenue.

You'll set the strategic direction for the Seamless CX suite while also rolling up your sleeves on product management in partnership with engineering, design, and GTM teams.

Recruiting for this role ends on 10/02/2026.2

Work you'll do

As the Product Strategy & Product Manager for Seamless CX, you will split your time between setting direction for the portfolio and driving its day-to-day build and delivery.

Product Strategy:


* Define and evolve the multi-year product vision, roadmap, and prioritization framework for the Seamless CX portfolio, aligned to Auto Industry Advantage priorities and Converge Mobility's ARR goals



* Conduct market, competitive, and client research to identify new Seamless CX opportunities and inform build/buy/partner decisions



* Define pricing, packaging, and commercialization models for Seamless CX products in partnership with the pFDE and Market Maker teams



* Represent Seamless CX products in leadership and governance forums, building the business case for continued investment and prioritization



* Own the Seamless CX performance narrative - tracking adoption, revenue, and margin against targets and adjusting strategy accordingly

Product Management:


* Translate strategy into a prioritized product backlog, writing clear requirements/user s...