Collections Specialist

Job Overview: This position will be responsible for maintaining assigned accounts/portfolio.

The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced, goal-oriented collections department.

Key Responsibilities :



* Serve as the main point of contact for assigned local/regional accounts and interface with these customers and others on billing issues as they arise.


* Provide customer service on collection issues; process customer refunds; process and review account adjustments; and resolve customer discrepancies and short payments .


* Monitor and maintain assigned accounts/portfolio, including customer follow-ups, account adjustments, small-balance write-offs, and customer reconciliations.


* Engage sales, branch, and/or senior management as needed to accelerate collections.


* Undertake in-depth account research to resolve outstanding customer service/billing issues for assigned accounts.


* Communicate and follow up effectively with the direct manager & district controllers regarding customer accounts in a timely manner .


* Process "Transfer to Collections" paperwork for accounts being sent to a third-party collection agency .


* Establish and maintain effective and cooperative working relationships with customers and company staff .


* Provide weekly and monthly reports to the direct supervisor .


* Participate in regular team meetings .


* Meet defined department goals .


* Perform other assigned tasks and duties as necessary .

Primary Qualifications :



* Minimum 5 years of work experience managing high-profile commercial accounts - large in size .


* Must have excellent communication and negotiation skills .


* Must possess analytical skills relating to customer service and collections.

Individual Skills & Competencies:



* Ability to work in a fast-paced environment where procedural changes are common.


* Ability to use multiple systems concurrently .


* Problem Solving - Identifies and resolves problems in a timely manner ; gathers and analyzes information skillfully .


* Customer Service - Responds promptly to internal and external customer needs .


* Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.


* Position requires strong PC skills and a working knowledge of Outlook, Windows, Word, and Excel .

Benefits:

Loomis offers one of the most comprehensive employee benefit packages in the industry, which includes:


* Vacation and Sick Time (PTO) as well as Paid Holidays


* Health & Dental Insurance


* Vision Insurance


* 401(k) Plan


* Basic Life Insurance Plan


* Voluntary Life Insurance Plan


* Flexible Spending and Health Savings Account


* Dependent Care Account


* Industry-leading Training and Development

Loomis is an Equal Opportunity Employer and Drug Free Workplace.

Qualified applicants will receive consideration for employm...