Vice President - Enterprise Platforms

- Lead delivery and operations of Salesforce, ServiceNow, Icertis, Smartsheet, and Costpoint/Cognos platforms

- Ensure availability, reliability, performance, and SLA compliance across enterprise business systems

- Standardize enterprise workflows supporting customer engagement, contracts, finance, and service operations

- Align platform capabilities with Finance, Contracts, Operations, and Delivery business outcomes

- Drive integration across enterprise systems to enable end-to-end process automation and reporting visibility

- Establish governance controls ensuring compliance with enterprise policies and regulatory requirements

- Manage platform lifecycle activities including upgrades, enhancements, and vendor roadmap alignment

- Oversee vendor relationships across core enterprise SaaS and ERP ecosystems

Job-Specific Essential Duties and Responsibilities:

- Lead delivery and operations of Salesforce, ServiceNow, Icertis, Smartsheet, and Costpoint/Cognos platforms.

- Ensure availability, reliability, performance, and SLA compliance across enterprise business systems.

- Standardize enterprise workflows supporting customer engagement, contracts, finance, and service operations.

- Align platform capabilities with Finance, Contracts, Operations, and Delivery business outcomes.

- Drive integration across enterprise systems to enable end-to-end process automation and reporting visibility.

- Establish governance controls ensuring compliance with enterprise policies and regulatory requirements.

- Manage platform lifecycle activities including upgrades, enhancements, and vendor roadmap alignment.

- Oversee vendor relationships across core enterprise SaaS and ERP ecosystems.

Job-Specific Minimum Requirements:

- Bachelor's Degree.

Additional years of relevant experience will be considered in lieu of degree.

- 15 years of progressive experience including leading enterprise-scale business platform environments including Salesforce and ServiceNow.

- Familiarity with contract lifecycle management platforms such as Icertis or equivalent CLM systems.

- Experience supporting enterprise financial systems such as Costpoint and reporting platforms such as Cognos.

- Demonstrated ability to operate integrated enterprise workflow platforms supporting finance, contracts, and operations.

- Experience aligning enterprise systems with regulatory or compliance-sensitive environments.

- Strong understanding of enterprise system integration patterns and workflow automation strategies.

- Proven leadership managing cross-platform operations teams supporting business-critical systems.

- Ability to define service reliability metrics including uptime, SLA compliance, and operational performance indicators.

- Experience partnering with Finance, Contracts, and Operations stakeholders to align platforms with business execution priorities.

- Strong vendor management experience across enterprise SaaS and ERP ecosystems.

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