Tech Enablement Manager

Company Overview Since 1994, Diversified Fall Protection (DFP) has been a full-service fall protection provider and trusted partner, dedicated to making workplaces safer.

Our core purpose is simple yet powerful: Saving Lives.

As safety-minded professionals, we deliver integrated fall protection solutions with a focus on reducing risk and keeping workers safe.

At DFP, we believe that being Easy to Work With isnt just a pledge its a principle we live by every day.

Guided by our Core Values Resolven, Do the right thing, Be versatile, and Take people to higher ground we strive to build trust with our customers, industry partners, and each other.

Everything we do is driven by the belief that the worker is at the center of our brand.

When faced with decisions, we ask: Which choice ensures that a worker makes it home at the end of the day? Our culture, commitment, and creative expression all serve this core purpose, often reflected in the message we stand behind: #NoFalls.

Position Summary The Technology Enablement Manager is DFPs internal owner for daily technology support, vendor coordination, asset management, and end-user enablement.

This role bridges employees, leadership, and the external MSP by resolving appropriate issues, escalating effectively, and improving documentation, onboarding, security hygiene, and IT service quality.

Key Responsibilities Provide help desk support for Windows and macOS users, including software installs, peripherals, mailbox access, Teams, OneDrive/SharePoint, and basic hardware issues.

Administer user lifecycle tasks in Active Directory/Entra ID and Microsoft 365, including accounts, passwords, groups, licensing, and basic security settings.

Triage Wi-Fi, VPN, DNS, DHCP, and ISP issues; resolve directly when appropriate and escalate when needed.

Support endpoint and mobile devices, including laptop setup, MDM enrollment, patch awareness, endpoint protection checks, and warranty/repair coordination.

Own asset, license, renewal, hardware refresh, SaaS, M365, and related IT spend tracking.

Serve as DFPs primary MSP contact for escalation, follow-up, SLA/scope awareness, recurring issues, and service reporting.

Maintain IT documentation, including SOPs, onboarding/offboarding checklists, network diagrams, asset records, and credential vaulting practices.

Communicate technology changes, outages, security reminders, and basic training in plain language.

Support security and compliance hygiene, including MFA awareness, patch follow-up, endpoint reporting, and CMMC-type coordination.

Participate in IT planning, budget tracking, vendor renewals, and roadmap discussions with the MSP.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications Hands-on IT support experience, including Windows and/or macOS troubleshooting, M365 user support, hardware setup, and peripherals.

Working knowledge of Active Directory and/or Entra ID for accounts, passwords,...