Training, Application & Support Specialist

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group.

While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. 

 

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.

 

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF). 

 

Our Values 

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered. 

 

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

 

Role Overview            

The Training, Application & Support Specialist plays a pivotal role in delivering training and driving process improvements that underpin our operations.

This is an exciting opportunity for someone with a freight forwarding or logistics background who enjoys combining training, problem-solving, and stakeholder engagement.

Working across the UK business, you will empower users through high-quality training, provide expert application support, champion continuous improvement initiatives, and contribute to system enhancements that drive operational excellence, standardisation, and user adoption.

 

Key Responsibilities:


* Provide UK Training Application Support for business system (not limited to) CargoWise One (CW1), Electronic Document Management (EDM) and GSConnect.


* Deliver training sessions for operators, both face-to-face and virtually.


* Create, review and maintain training materials, user guides and local work instructions.


* Provide day-to-day support to operators including investigating issues and carrying out troubleshooting.


* Support users in understanding correct system processes and best practice.


* Drive continuous improvement within the operations using First Choice tools.


* Assist with system testing, enhancement requests and change implementation activities.


* Build and maintain strong working relationships with the wider product, and support functions such as Finance, CDZ, and other key stakeholders

 

Skills and Experi...