ServiceNow HRSD Manager

ServiceNow HRSD Manager

Our Human Capital practice is at the forefront of transforming the nature of work.

As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics.

We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions.

Our practice is renowned for making work better for humans and humans better at work.

Be part of this exciting era of change and join us on this transformative journey.

Recruiting for this role ends on 10/16/2026.

Work you'll do:

As a Manager on the ServiceNow HRSD team, you will be responsible for:


* Leading the design and implementation of ServiceNow HRSD solutions using Deloitte's agile deployment methodology


* Collaborating with functional and technical teams to facilitate requirements gathering, sprint design sessions, and solution planning for ServiceNow HRSD applications


* Developing implementation plans for HRSD deployments, including milestones, scope, budget, and high-level solution architecture


* Creating user journeys and user stories to support the design and configuration of Employee Service Portal, Knowledge Management, and Case Management capabilities


* Overseeing solution delivery activities, including workshops, testing, defect resolution, and deployment support.


* Managing project workstreams by coordinating with cross-functional stakeholders, tracking progress against timelines, and identifying and mitigating delivery risks early

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The Team

Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies.

We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value.

In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.

Our ServiceNow HRSD Team is dedicated to delivering solutions that help clients transform their HR practices and driving significant cost savings, increased efficiency, a stronger competitive advantage, and an improved employee experience.

Required Qualifications:


* Bachelor's degree or equivalent experience


* 6+ ye...