Electrical Quality Engineer - Failure Analysis

Description

As part of Neptune's commitment to excellence and continuous improvement, Neptune is hiring an Electrical Quality Engineer - Failure Analysis to join the Quality team.

This role performs detailed technical failure analysis on returned and in-process product, driving investigations to root cause and providing the technical foundation behind customer communications, RMA disposition, and corrective action.

This position collaborates with cross-functional teams including Customer Quality Manager, Design/Product Engineering, and Supplier Quality.

 

Responsibilities


* Perform detailed failure analysis on field returns using structured root-cause methods (5-Why, Ishikawa, fault tree).


* Document findings in clear, technically rigorous reports for engineering review and customer-facing evaluation.


* Partner with the Customer Quality Manager to translate technical findings into customer-appropriate language.


* Support RMA disposition decisions with technical analysis and root-cause determination on returned units.


* Collaborate with Design/Product Engineering on design-related failure modes and improvement efforts.


* Identify trends across failures and feed findings into the CAR/CAPA and reliability improvement process.


* Maintain and calibrate failure analysis lab equipment, tools, and test fixtures.


* Support supplier-related failure investigations with Supplier Quality when root cause traces to incoming material.


* Maintain organized records of failed units, analysis data, and disposition for traceability and audit readiness.

 

 

 Requirements


* Bachelor’s degree in engineering (Electrical, Mechanical, Manufacturing, Industrial, or related field.) Electrical or Electromechanical Engineering Preferred, given the electronics-focused failure analysis this role performs


* 3+ years’ preferred experience with Electronics Design or Manufacturing, given this role’s failure analysis work is primarily on electronic components and assemblies.


* Strong project management and organizational skills with ability to multitask, navigate conflicting priorities, and drive problems to resolution.


* Exceptional analytical, critical thinking, and problem-solving abilities.


* Solid interpersonal skills with ability to collaborate cross-functionally.


* Excellent written and verbal communication skills, with ability to respectfully engage and influence others at all levels of the organization.


* Flexible and adaptable to changing priorities and processes.

Preferred Qualifications


* Highly motivated, hands on, and able to work with minimal supervision.


* Willingness to go beyond the call of duty and act despite uncertainty.


* Entrepreneurial spirit and commitment to overall growth of the company.


* Enthusiasm and passion in everything you do.

Travel Requirements and Work Environment


* Less than 10% travel required, could include internation...