Reporting Specialist I

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.

With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.

We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Essential Job Functions:
General:


* Have adequate knowledge and training to perform job functions


* Type, review, process, and perform corrections on all final report types Scan documents in accordance with proper scanning procedures


* Verify that all scanned images are exact and true copies of physical documents


* Post sponsor final report data and other data to customer portal


* Send reports by U.S.

Mail, email, FedEx, or UPS (when applicable)


* Prepare letters and preliminary results and raw data, as needed


* Meet quality expectations of the team (rework)


* Participate in resource sharing, as assigned


* Demonstrate NL core values


* Effectively resolve problems in a timely manner

Organization / Time Management:


* Maintain weekly 5S (cleanliness and organization of space)


* Complete tasks on time, as assigned


* Respond to all communications in a timely manner (e.g., customer inquiries, voicemails, emails, etc.)


* For non-traditional shift, as applicable: Coordinate with supervisor to ensure proper coverage of business hours and workload coverage

Continuous Improvement:


* Recommend applicable process improvements of job and customer service efforts


* Anticipate new challenges and develop creative solutions to address them

Regulatory Compliance:


* Know and follow applicable regulatory requirements (e.g., GMP, GLP, ISO, etc.)


* Know and follow company and department policies, procedures, mission, vision, and values


* Complete required training on time


* Follow quality best practices to meet regulatory and customer requirements

Professionalism


* Attend work regularly and reliably


* Adhere to all policies and procedures


* Perform other duties as assigned

Abilities:


* Data interpretation and entry (sorting and identifying relevant information to be reported)


* Basic math, such as rounding and significant figures


* Effectively prioritize tasks and budget time to meet completion deadline(s)


* Multi-task and be self-motivated


* For nontraditional shift, as applic...