Manager, Software Quality Assurance (QA)

Essential Duties and Responsibilities:

- Manage software testing activities for systems implementation, and operations and maintenance software development projects.

- Assign and monitor the tasks assigned to manual and automation test resources.

- Procure and manage the testing environments for application, product, systems integration, regression, and trading partner testing for systems implementation.

- Estimate the testing level of efforts for new projects and client requests.

- Establish standard testing practices for create test scenarios, test scripts, and test data definition.

- Prepare and design test automation strategy, test scripts, and test cases.

- Manage the test automation activities for a release, support UAT, and production support.

- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.

Job-Specific Essential Duties and Responsibilities:

- Lead all testing and quality engineering activities for system implementation, enhancement, and maintenance projects.

- Manage and mentor manual and automation testing teams, including work allocation, performance management, and career development.

- Define and execute comprehensive test strategies covering functional, integration, regression, end-to-end, user acceptance, and production validation testing.

- Estimate testing effort, resource needs, and timelines for projects, releases, and client requests.

- Establish and enforce testing standards, methodologies, and best practices for test planning, test case design, automation, and quality reporting.

- Oversee test environment, test data, interface, and dependency readiness to support testing activities.

- Drive the adoption and execution of test automation frameworks, improving efficiency, coverage, and quality outcomes.

- Partner with product, development, infrastructure, business, and client teams to coordinate testing activities and ensure release readiness.

- Support User Acceptance Testing (UAT), production deployments, and post-release validation activities.

- Monitor quality metrics, identify risks, and implement corrective actions to mitigate delivery issues.

- Ensure compliance with organizational standards, regulatory requirements, and best practices.

- Lead personnel activities, including recruitment, coaching, performance evaluations, succession planning, and employee development.

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 5+ years of experience in software quality assurance, quality engineering, or test management, or an equivalent combination of education and experience.
- Strong understanding of all phases of the Software Development Life Cycle (SDLC) within Agile/Scrum environments.

- Experience leading testing efforts for larg...