Program Manager- NPI

As NPI Program Manager, you will serve as the primary leader for assigned customer programs and portfolios, driving the execution of customer commitments, operational performance, and business objectives.

You will align resources across Molex GSM, translate customer requirements into executable plans, and lead cross-functional teams through demand planning, delivery, issue resolution, and continuous improvement.

Working closely with Account Management, Engineering, Quality, Supply Chain & Operations, Procurement, and Sales, you will ensure priorities, risks, and decisions are effectively managed to support customer success and profitable growth.

Success in this role requires strong business acumen, customer advocacy, and the ability to influence across a matrixed organization to drive accountability, disciplined execution, and measurable results.

The Program Manager is accountable for overall program performance and customer satisfaction, ensuring alignment between customer priorities and business objectives.

What You Will Do

• Lead cross-functional execution of customer programs and projects, managing priorities, milestones, risks, dependencies, and decisions to ensure successful delivery of customer and business objectives.

• Serve as the primary program leader and internal customer advocate, aligning customer priorities, contractual commitments, and business objectives with operational capabilities and resources.

• Establish and maintain program governance, including customer reviews, executive business reviews, escalation management, action tracking, performance reporting, and recovery planning.

• Translate customer demand, forecasts, program changes, and strategic priorities into coordinated plans that support delivery, quality, responsiveness, and profitable growth.

• Identify, assess, and mitigate risks while facilitating timely, data-driven decision-making to prevent impacts to customer experience or business performance.

• Develop and maintain program plans, dashboards, performance metrics, and communication processes that provide visibility, accountability, and execution discipline.

• Partner with commercial and operational leaders to support strategic account planning, identify growth opportunities, improve forecast accuracy, and protect profitability.

• Monitor and improve key performance indicators, including on-time delivery, quality, responsiveness, customer satisfaction, and program profitability.

Who You Are (Basic Qualifications)

• Bachelor's degree in Business, Engineering, Supply Chain, Operations, or a related field, or equivalent professional experience.

• 2+ years of experience leading programs, projects, customer accounts, or cross-functional business initiatives.

• Demonstrated ability to influence across matrixed organizations, manage risk, balance competing priorities, and drive execution without direct authority.

• Strong business, financial, analytical, problem-solving, and st...