Digital Foundry Operate & Innovation BPO/BPaaS Manager

Digital Foundry Operate & Innovation BPO/BPaaS Manager

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on 10/30/2026.

Work you'll do

As a BPO/BPaaS Manager Digital Foundry, Operate, & Innovation team, you will be responsible for...


* Leading insurance-focused operate and implementation engagements across business process outsourcing and business process as a service environments


* Defining and executing global resource and coverage strategies, leverage models, and productivity approaches to support scalable service delivery


* Driving the design and adoption of automated operational solutions, including ticketing and monitoring capabilities


* Managing cross-functional teams to deliver client outcomes, operational improvements, and program objectives


* Advising client stakeholders on transformation opportunities across insurance operations, service delivery, and managed services models

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The team

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges.

We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings.

Qualifications

Required:


* 6+ years of consulting, operate, or implementation experience in the insurance industry


* 2+ years of experience in business process outsourcing or business process as a service related to insurance operations


* 2+ years of leadership experience defining global resource and coverage models, leverage models, productivity models, and automated solutions such as ticketing and monitoring


*...