Family Support Specialist (Family Connection)

Tennessee Voices Inc.

is Tennessee's collaborative leader in mental health and family well-being.

Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability.

Our model works because it's whole-family, trauma-informed, and community-driven.

By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.

Summary: The Family Support Specialist provides direct support, coaching, and system navigation assistance to families of children with mental health or behavioral needs.

The role relies on the specialist's own lived experience as a caregiver to help other families access resources, strengthen advocacy skills, and improve functioning at home, school, and in the community.

Essential Duties & Responsibilities: Responsible for fulfilling all duties related to emergency preparedness, evacuation, and client safety, including support of individuals who may not be capable of self-preservation, in accordance with TN Voices Employee Policies and TN State Department regulations and CARF Standards.

Family Support & Advocacy Assist families in navigating child serving systems and accessing community resources.

Provide family coaching to strengthen caregiver capacity (including early childhood social emotional support where applicable).

Support families in securing formal, informal, and natural support to meet their needs.

Teach and model effective advocacy skills and provide ongoing caregiver support.

Service Planning & Coordination Assist families in developing attainable goals that improve functioning at home, school, and in the community.

Participate in or facilitate Child & Family Team (CFT) meetings, including coordinating logistics and completing required documentation.

Monitor progress toward the Service Plan/Plan of Care, identifying barriers and successes.

Support families in accessing medication management, psychological/psychiatric evaluations, and school-based services (IEP/504 meetings).

Direct Service Delivery Provide face-to-face services in the home or community on a regular basis.

Conduct coaching sessions, collect pre/post assessments, and obtain satisfaction surveys.

Facilitate trainings, groups, or caregiver support meetings as assigned.

Collaboration & Outreach Partner with Care Coordinators, therapists, school personnel, and other team members.

Participate in program meetings, supervision, reflective practice, and required trainings.

Engage in community outreach and resource networking.

Work with community engagement staff to build relationships with local providers and supports.

Documentation & Compliance Submit timely and accurate documentation, timesheets, and required reports.

Ensure all practices comply with HIPAA, program guidelines, funder requirements, and CARF standards.

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