Customer Experience & Parts Coordinator

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world.

As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network.

SHM Teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve.

SHM offers professional education and training opportunities and the chance to work with and learn from highly experienced professionals in the Marine industry.

In addition, SHM offers eligible employees benefits such as: Full Benefits Package Including 401(k) PlanOrthodontic CoveragePaid Time OffPaid HolidaysPaid Parental LeaveFertility AssistanceRelocation OpportunitiesPaid UniformsBoating Discounts Safe Harbor Marina Bay is hiring a Customer Experience & Parts Coordinator to run the customer, administrative, and parts side of a busy marina Service Department.

You'll be the person who helps keep boats, information, and parts moving in the right direction.

This is a customer experience, office coordination, and parts logistics role.

This isn't purely a desk job.

Some of your day is at a desk managing phone calls, emails, Dockmaster, and spreadsheets.

Some of it is on your feet within the building, walking parts out to the shop, checking in with technicians, and helping keep work moving forward.

This role supports the service team's workflow but does not make scheduling, service, or technical parts decisions.

You'll help coordinate schedules, order and track parts, and handle routine customer communication and administrative follow-through so Service Writers can focus on estimates and approvals while technicians focus on servicing and repairing boats.

Marine industry experience is not required.

We welcome candidates from a variety of industries and value transferable skills such as organization, customer service, communication, multitasking, and coordination over direct marine experience.

This role is a great fit for someone who enjoys being the person who knows what's going on, follows through on details, builds strong customer relationships, and can confidently manage multiple priorities in a fast-paced environment.

This role may also be referred to as Parts Assistant.

Essential Duties and Responsibilities Customer Experience Answer incoming Service calls and figure out what the customer actually needs.Help customer who stops by the Service office.Gather complete Service information the first time.Coordinate Service Request forms and chase down whatever's missing.Set clear expectations about what happens next.Send proactive updates instead to customers.Handle routine questions to reduce escalation to multiple people.Know when something genuinely needs a Service Writer or Technician, and get it there.

Keeping the Details Straight Help maintain accurate: Service-related customer and vessel information.

Front Office owns t...