Service Operations Specialist, Factory Assembled Enclosures

Service Operations Specialist, Factory Assembled Enclosures

The Digital Power organization is looking for a Service Specialist to support the manufacturing and logistics team, otherwise known as Factory Assembled Enclosures (FAE), in data/program coordination task requirements.

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.

Our nearly 150,000 employees thrive in more than 100 countries.

From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

What will you do?

Order Processing that includes the following actions:


* Order Processing.

This includes updating Progress Points.


* Send Submittal Approval Request of design draft and processing.


* Processing Submittal Approvals received.


* Will evaluate customer enclosure orders for validity and will communicate with sales and customers for clarification and finalize all details associated with custom orders.


* Respond to email requests through acknowledgement.

Answers requests for delivery commitments from Field Office representatives, account managers, project managers and other stakeholders for each prospective order as needed.


* Process packing slips and ensure correct shipping addresses are in SAP/S4.


* Update ESPS with notes - detail should be able to give the complete story on order progression.


* Track and report Expedite requests per process.


* Direct new inquiries/questions to the correct contact within the team.


* Manage EMK kits orders.

Ensure parts are ordered and stocked.

Provide a weekly report on orders status.


* Manage backlog in ESPS & Update dates in SAP/S4.


* Aid in expediting order requests, preordering raw materials to reduce lead time and working with DE for drawings.


* Will be the Operations Liaison to the Design Engineering group.


* Will work with Planning Team to communicate the production schedule of custom enclosures at 3rd party production facilities.


* Communicates and expedites with our Order Services Department regarding component shortages.

What skills and capabilities will make you successful?


* Candidate will need 5+ years' experience in high paced manufacturing/warehouse environment (previous SE experience is a plus).


* Management and lean manufacturing experience is preferred but not a requirement.


* Continual improvement process experience.


* Strong communication and organizational skills.


* Familiarity with ERP and costing systems.


* Intermediate to strong MS Excel skills for data analysis.


* Ability to work hybrid work schedule with the requirement to work onsite in Smyrna, TN weekly during regular business hours.


* Ability to lift heavy items (35 lbs) as required and perform other...