Operational Excellence Manager

WHO YOU ARE:

We are looking for a passionate, dynamic and results-driven Operational Excellence Manager to join the Ardene Headquarters Store Operations team.

This role is integral to elevating store performance by combining operational precision with a strong focus on people development.

The Operations Manager will lead initiatives that enhance consistency, efficiency, and execution across all stores while fostering a culture of continuous learning and improvement.

Reporting to the Head of Stores, the responsibilities of the Operational Excellence Manager include, but are not limited to:

Training & Development


* Design and deliver operational training programs, tools, and content that align with business strategy and support company objectives.


* Create effective and engaging resources such as guides, playbooks, and checklists to enhance store team performance.


* Build training and development content tailored to store operations and team growth.


* Identify training needs across regions and develop targeted initiatives to strengthen operational capabilities.


* Evaluate the effectiveness of training programs and continuously improve content based on feedback and performance outcomes.

Operational


* Oversee and support the execution of daily store operations, ensuring efficiency and consistency in all processes.


* Address and resolve operational challenges, including inventory management, OMNI process execution, and adherence to store and service standards.


* Monitor operational compliance across regions and identify opportunities to streamline procedures and improve store performance.


* Conduct weekly store visits at the Headquarter’s Flagship store, and accompany Head of Stores and OPS team on additional store visits to assess performance and support operational initiatives.


* Collaborate with store District Supervisors and Regional Directors to ensure best practices are communicated, understood, and applied consistently.

Team Leadership & Project Management


* Manage a team of 3 OPS members, including the Operational Coordinator, Operational Specialist, and Project Lead, overseeing all projects, tasks, and initiatives associated with the Store Operations team.


* Drive the team toward achieving corporate objectives and strategic goals.


* Support team development through coaching, mentoring, and performance management.

Strategic Alignment & Communication


* Partner cross-functionally with HR, Marketing, Visual, and Brand teams to align operational and training strategies with overall company goals.


* Deliver presentations, and lead meetings that engage and inspire teams.


* Drive strong communication to stores and take ownership of weekly newsletter content.


* Contribute to strategic projects that enhance operational excellence and support long-term business growth.

WHAT YOU’LL NEED: 


* Bachelor’s degree in business management, retail management...