MedTech Customer Service Specialist E-commerce - with German

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
Professional

All Job Posting Locations:
Prague, Czechia

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

MT Customer Service Specialist - E‑commerce & CMD

Location: Prague, Czech Republic

The MT Customer Service Specialist for E‑commerce & CMD is responsible for ensuring timely, accurate order processing and seamless integration with e‑channels and service providers.

This role supports the growth of touchless web platforms, manages order exceptions, maintains integration and product documentation, and provides proactive customer and internal stakeholder support to meet departmental order‑integration and service objectives.

Key responsibilities



* Ensure timely and accurate order processing and dispatch to support next-day delivery targets, while maximizing automated order integration.


* Monitor, analyse, and resolve order and data anomalies, identifying root causes and driving continuous process improvements.


* Maintain and update product catalogues, address books, and supporting documentation to ensure seamless e-channel and service provider integration.


* Collaborate with internal teams and external service providers to optimize order management processes and enhance operational efficiency.


* Support the deployment, adoption, and growth of digital customer platforms by providing user training, onboarding, technical support, and customer relationship management.


* Act as a key point of contact for customer communication solutions, providing guidance to customers, sales teams, franchise partners, and other stakeholders while contributing to annual order integration objectives.

What You'll Bring


* Fluent in English and German; additional language skills are a plus.


* 3-5 years of experience in Customer Service or a related field.


* St...