LDC Deliver Operations Manager

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Supply Chain Deliver

Job Sub Function:
Warehouse & Distribution

Job Category:
People Leader

All Job Posting Locations:
Singapore, Singapore

Job Description:

This position is a key contributor for supporting the Deliver function in warehousing, distribution, freight, customs and logistics operations, for J&J International Singapore across the J&J MedTech Surgery and EP+NV franchises.

The role is responsible for ensuring superior customer experience through operations execution, adherence to compliance requirements, driving operational efficiency through a third-party logistics warehousing and distribution model and managing the overall distribution cost performance.

He/She will support the implementation of the Singapore Deliver strategy, drive continuous improvement and cost improvement initiatives, and ensure that warehousing and distribution activities are delivered reliably, compliantly and effectively.

The role will interface with internal stakeholders, 3PL, freight forwarders, customs brokers, Finance, Procurement, Quality and regional Deliver teams to enable reliable, compliant and cost-effective operations.

Duties and Responsibilities:

Warehouse & Distribution


* Oversee activities related to physical movement of product across freight, customs, warehousing, order processing, transportation and local distribution operations.


* Oversee 3PL management of operational activities under the warehousing and distribution scope of services, ensuring compliance to SOPs and contractual KPI agreements, including but not limited to, OTIF-D, OTS, DSI, DTS, Perfect Order, OS&D, customer complaints and distribution costs.


* Accountable for value added services performed by the 3rd logistics provider like repackaging, promotional banding, relabeling, kitting etc.


* Develop, implement and administer systems, procedures, and processes, and provide effective warehousing & distribution services to meet customer service levels.


* Accountable for management of overall distribution costs, cost improvement program (CIP) targets, logistics service spend and cost governance.


* Manage freight ...