Sr Manager Invoice Management, Payments and Experience

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Job Function:
Procurement

Job Sub Function:
Multi-Family Procurement

Job Category:
Professional

All Job Posting Locations:
Taguig, National Capital Region (Manila), Philippines

Job Description:

Leads a Global Payments organization accountable for end-to-end delivery of Payments and Invoice Management operations across assigned markets.

Manages cross-cluster performance, stakeholder engagement, and process standardization.

Responsible for overseeing Payments Cluster Leads, ensuring service delivery excellence, governance, compliance, and continuous improvement aligned with the market-cluster operating model.

Key Responsibilities:

1.

Cross-cluster Operations & Delivery Leadership


* Own end-to-end Invoice Management delivery across markets


* Ensure SLA, KPI, and compliance adherence to Pay controls


* Ensure adherence to tax, statutory, and audit requirements across markets

2.

Stakeholder & Market Engagement


* Act as senior point of contact for internal stakeholders (Finance, Treasury, Procurement, Business Units) and Regional PEX Directors and Managers


* Drive market-level engagement across clusters for supplier and stakeholder concerns


* Ensure strong cross-functional collaboration (Finance, Sourcing, Treasury, etc.) across regions


* Represent Payments in cluster governance and escalation forums

3.

Process Ownership & Governance


* Own standardized payment and invoice processes across clusters (SOPs, DTPs, controls)


* Drive governance framework including KPI ownership (e.g., payment on time, aging, e-invoicing, autoposting)


* Ensure quality of invoice processing and payment execution delivered by internal teams and BPO partners


* Oversee audit readiness, compliance reviews, and reporting

4.

Team Leadership & Capability Development


* Lead and develop a multi-layered team including Cluster Leads, Market SMEs, and Specialists


* Manage resource allocation across clusters to ensure optimal service delivery


* Build future-ready talent aligned with cluster-based model


* Drive training, capability uplift, and knowledge sharing across markets

5.

Continuous Improveme...