Guest Service Asssociate Innkeeper

Innkeeper at The Beverly Hotel
$22/hour - Full Time

This position combines guest services, front desk operations and housekeeping responsibilities to provide a seamless, welcoming experience for hotel guests.

The role is responsible for supporting the full guest experience—from reservations and check-in through check-out and problem resolution—while also ensuring guest rooms are clean, comfortable, and inspected to hotel standards.

The ideal candidate is professional, personable, and dependable with strong communication and problem-solving skills.

This position requires someone who can work independently, manage multiple priorities, remain composed under pressure, and consistently deliver excellent customer service.
Key Responsibilities


* Manage reservations, guest inquiries, correspondence, check-in, check-out, and guest accounts.


* Provide friendly, efficient service and respond promptly to guest requests, concerns, and complaints.


* Maintain accurate information in the hotel's property management system and communicate effectively across departments.


* Support hotel security and safety procedures and serve as a point of contact.


* Oversee and assist in housekeeping operations.


* Identify and report maintenance issues, safety concerns, damaged property, and lost-and-found items.


* Maintain clean, organized, and well-stocked work areas.


* Perform additional duties as assigned to support hotel operations and guest satisfaction.

Qualifications & Expectations


* High school diploma or equivalent work experience.


* Strong customer service, communication, and organizational skills.


* Ability to multitask and work effectively in a fast-paced hotel environment.


* Ability to work independently while contributing positively to a team.


* Professionalism, integrity, sound judgment, and strong follow-through.


* Flexible availability, including weekends, nights, and holidays.


* Ability to stand, walk, bend, lift, and perform physically demanding housekeeping duties, including lifting up to 50 pounds.

Employees are expected to approach their work with passion, enthusiasm, and a commitment to customer satisfaction, while embodying the company values of Integrity, Empathy, and Excellence.