Senior Product Manager

Company

Federal Reserve Bank of Chicago

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service.

FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service.

Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States.

Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.

The Senior Product Manager is responsible for defining the product vision, strategy and roadmap for a portfolio of products.

Gathers market research and intelligence and is the expert on the customer’s needs, wants and pain points.

Conducts analysis in partnership with other subject-matter experts to develop business cases and leads teams to translate concepts into new products, features or functionality to modernize products and meet customer needs.

The Senior Product Manager will advise cross-functional specialists on a range of activities to bring a product or feature to market.

The level of work required is advanced and the incumbent operates with substantial latitude to take action or make decisions.

This job has no direct reports but must influence a broad group of stakeholders.

Your Responsibilities


* Define the strategic vision for a product portfolio based on customer needs, industry trends and the competitive landscape


* Identify opportunities for product enhancements based on research, industry intelligence and customer feedback


* Develop business cases and other presentation collateral to gain support and ensure alignment across Federal Reserve System workgroups and governance bodies


* Collaborate with product managers to set product priorities and maintain the product roadmap; acts as the point of intake for product improvements from internal stakeholders


* Writes epics for development teams and operate in scaled agile (SAFe) methodology


* Partner with internal subject-matter-experts in sales, marketing, analytics, research, user-experience design, architecture, security, development and customer support to bring products and features to market


* Sets the ...