Senior Regional Customer Manager

Join the Most International Company in the World - DHL Express Singapore
Would you like to join the world’s most international company? At DHL Express, we have been pioneering cross-border express shipping since 1969, connecting people and businesses in over 220 countries and territories.

We don’t just deliver parcels—we deliver possibilities.

If you want to make an impact that matters, join our Insanely Customer-Centric team today! Explore exciting opportunities at https://careers.dhl.com/global/en.
At DHL, people mean the world to us.

That’s why our goal has always been to attract and retain the best talent in the world.

We provide challenge and opportunity for personal and professional development.

We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Your Future.

Delivered. 
Role Opportunity: Senior Regional Customer Manager
The Senior Regional Customer Manager is responsible for driving profitable growth across a portfolio of Global Customers by developing and strengthening senior-level customer relationships, identifying strategic supply chain opportunities, and leveraging the DHL Express global network.

Working closely with Enterprise and GMNC country teams, the role ensures the delivery of customer value, revenue growth, and achievement of Annual Operating Plan (AOP) targets.
Your Task


* Manage and grow a portfolio of 10-15 global and regional Enterprise customers (CSI/MNC accounts) with a combined revenue value of at least EUR 20M per RCM, driving account development, revenue growth, and business acquisition.


* Develop and execute customer growth strategies through revenue opportunity validation, account planning, and cross-business unit (x-BU) solution selling.


* Build and maintain strong executive and multi-level relationships with key customer stakeholders and DHL Business Units to foster long-term partnerships.


* Lead customer engagements, presentations, proposals, RFQs, and contract renewals to secure, retain, and expand business opportunities.


* Collaborate across regions, countries, and DHL Business Units to align customer strategies and deliver integrated solutions.


* Manage and grow a robust sales pipeline while identifying opportunities for cross-BU collaboration and value creation.


* Lead commercial and business development initiatives to achieve agreed revenue, profitability, and growth targets.


* Provide functional leadership to regional and country teams, coordinating resources to identify and develop new business opportunities.


* Monitor account performance and financial health, driving profitability improvement actions where required.


* Serve as the global lead for nominated customers, ensuring consistent execution of customer strategies across virtual global teams.


* Drive industry knowledge and market insights across the region, with a focus on DHL Group's strategic sectors...